Terms of Service
Effective as of December 15, 2024
Welcome to JarVisa. These Terms of Service ("Terms") govern your use of our visa assistance platform and AI-powered tools. By accessing or using JarVisa, you agree to be bound by these Terms.
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By creating an account, accessing our website, or using any of our services, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy.
If you do not agree with any part of these Terms, you must not use our services.
What JarVisa Provides
- • Visa Requirements Information: Up-to-date visa requirements for 195+ countries
- • AI-Powered Tools: Cover letter generation, travel itineraries, interview preparation
- • Document Generation: Professional visa-related documents and letters
- • Application Management: Tools to track and organize visa applications
- • AI Assistant: Conversational AI for personalized visa guidance
Service Availability
We strive to maintain 99.9% uptime but cannot guarantee uninterrupted access. We may temporarily suspend or limit access for maintenance, updates, or technical issues.
Important Notice
JarVisa provides information and tools to assist with visa applications. We are not a government agency, embassy, or official visa processing service. Always verify requirements with official sources.
Account Security
- • Maintain the confidentiality of your account credentials
- • Use strong, unique passwords for your account
- • Notify us immediately of any unauthorized access
- • Provide accurate and current information
Acceptable Use
- • Use our services only for legitimate visa application purposes
- • Respect intellectual property rights
- • Do not attempt to reverse engineer or hack our systems
- • Do not use automated tools to access our services without permission
- • Do not share or resell access to our premium features
Prohibited Activities
- • Providing false or fraudulent information
- • Using our services for illegal activities
- • Attempting to circumvent usage limits or restrictions
- • Interfering with other users' access to our services
- • Violating any applicable laws or regulations
Credit System
- • Credits are required for AI-powered features (cover letters, itineraries, AI chat)
- • Basic visa requirements checking is free for all users
- • Credits are non-transferable and non-refundable once used
- • Unused credits expire 1 year after purchase
Payment Processing
- • All payments are processed securely through Stripe
- • We accept major credit cards and debit cards
- • Prices are listed in USD unless otherwise specified
- • All sales are final unless otherwise required by law
Refund Policy
Refunds may be provided in the following circumstances:
- • Technical issues preventing use of purchased credits (within 7 days)
- • Duplicate charges due to processing errors
- • Service outages lasting more than 24 hours
Refund requests must be submitted within 30 days of purchase.
JarVisa Ownership
- • All software, designs, algorithms, and content are owned by JarVisa
- • Trademarks, logos, and brand elements are protected intellectual property
- • You may not copy, modify, or distribute our proprietary technology
User-Generated Content
- • You retain ownership of content you create using our tools
- • Generated documents (cover letters, itineraries) belong to you
- • You grant us license to use anonymized data to improve our services
- • You are responsible for ensuring your content is legal and accurate
AI-Generated Content
Content generated by our AI tools is provided "as is." While we strive for accuracy, you are responsible for reviewing and verifying all AI-generated content before use.
Your privacy is important to us. Our collection, use, and protection of your personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference.
Key privacy commitments:
- • We encrypt all data in transit and at rest
- • We never sell your personal information
- • You can delete your account and data at any time
- • We comply with GDPR, CCPA, and other privacy regulations
Service Disclaimers
- • JarVisa is not a law firm or government agency
- • We do not guarantee visa approval or application success
- • Information provided is for guidance only, not legal advice
- • Users must verify all information with official sources
- • Visa requirements can change without notice
Limitation of Liability
To the maximum extent permitted by law, JarVisa shall not be liable for:
- • Visa application rejections or delays
- • Financial losses due to travel disruptions
- • Inaccuracies in AI-generated content
- • Third-party service interruptions
- • Indirect, consequential, or punitive damages
Maximum Liability
Our total liability to you for any claims shall not exceed the amount you paid for our services in the 12 months preceding the claim, or $100, whichever is greater.
Termination by You
You may terminate your account at any time through your account settings or by contacting us. Upon termination, your access to paid features will cease, and unused credits will be forfeited.
Termination by JarVisa
We may suspend or terminate your account if you:
- • Violate these Terms of Service
- • Engage in fraudulent or illegal activities
- • Abuse our systems or other users
- • Fail to pay for premium services
We may update these Terms from time to time to reflect changes in our services, legal requirements, or business practices. We will notify users of significant changes via:
- • Email notification to registered users
- • Prominent notice on our website
- • In-app notifications for 30 days
Continued use of our services after changes take effect constitutes acceptance of the new Terms.
Applicable Law
These Terms are governed by the laws of [Your Jurisdiction], without regard to conflict of law principles. Any disputes will be resolved in the courts of [Your Jurisdiction].
Dispute Resolution
Before pursuing legal action, we encourage users to contact us at legal@jarvisa.com to attempt to resolve disputes informally. We are committed to working with users to find mutually acceptable solutions.
If you have questions about these Terms of Service, please contact us:
Legal Questions
General Support
These Terms of Service, together with our Privacy Policy, constitute the complete agreement between you and JarVisa regarding the use of our services.